Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy outlines our practices regarding subscription cancellations and refunds for AdPropix services. We aim to be fair, transparent, and easy to deal with on all billing matters.

2. Free Trial

New users are eligible for a 14-day free trial. The trial is exploration-only and is designed to let you tour the platform before committing to a paid plan.

• Payment details are required when selecting your plan to start the trial
• You can browse templates, build draft campaigns, and configure your account
• Live publishing is not available during the trial — paid ads and social posts cannot be pushed live until you select a paid plan
• You may cancel at any time during the 14 days without charge
• To publish live campaigns or social posts, you must select a paid plan (your first invoice will be processed immediately)
• If you do not cancel before the trial ends, your subscription will begin and you will be charged automatically

3. Subscription Cancellation

3.1 How to Cancel

All cancellations are handled in-app. To cancel your subscription:

• Go to Settings → Billing → Cancel Subscription in your account
• Follow the guided cancellation flow
• If you need help, contact our team at billing@adpropix.io

3.2 Retention Offer

As part of the in-app cancellation flow, eligible accounts will be presented with a one-time retention offer of 30% off for 3 months. This offer:

• Is available once per account in any rolling 12-month period
• Can be accepted to keep your subscription active at the discounted rate
• Can be declined to proceed with cancellation

3.3 Effect of Cancellation

• Your subscription remains active until the end of your current billing period
• You will not be charged for future billing periods
• You retain access to all features until your subscription expires
• Active campaigns will continue to run until paused or your subscription ends

4. Refund Policy

4.1 7-Day Refund Window

We offer a 7-day refund window from the date of your first invoice in either of the following scenarios:

• New subscription: Within 7 days of the first invoice for a brand-new paid subscription (Starter, Professional, Agency, or Enterprise)
• Plan change: Within 7 days of the first invoice issued after upgrading or changing your plan. Refunds in this scenario apply only to the proration amount charged for the change

Only one refund per customer per 12-month period applies.

4.2 Pro-Rated Refunds

We do not provide pro-rated refunds for partial billing periods outside the 7-day window. We may consider exceptional circumstances, including:

• Extended service outages caused by AdPropix
• Billing errors on our part
• Documented medical or family emergencies

4.3 Non-Refundable Items

• Ad spend charged directly by Google, Microsoft, Meta, or any other ad platform
• Invoices issued more than 7 days ago (except in exceptional circumstances)
• Accounts terminated for policy violations
• Renewal invoices following the initial subscription period
• Once-Off Setup services that have already been delivered

5. How to Request a Refund

To request a refund within the 7-day window:

1. Go to Settings → Billing in your account and use the in-app refund request option, or
2. Email billing@adpropix.io with the subject "Refund Request"
3. Include your account email, the invoice number, and the reason for your request
4. Our team will review your request within 3 business days
5. If approved, refunds are processed within 5-10 business days to your original payment method

Processing times may vary depending on your bank or card issuer.

6. Plan Changes

6.1 Upgrades

When upgrading your plan, you will be charged the pro-rated difference for the remainder of your billing cycle and your new plan takes effect immediately. The 7-day refund window applies to this proration invoice (see section 4.1).

6.2 Downgrades

When downgrading your plan, the change takes effect at the start of your next billing cycle. You retain access to your current plan's features until then. No refunds are provided for the difference in plan prices.

7. Billing Disputes

If you believe you have been billed incorrectly:

1. Contact our billing team at billing@adpropix.io
2. Provide details of the disputed charge and invoice number
3. We will investigate and respond within 5 business days
4. If an error is confirmed, we will issue a refund or credit

8. Account Termination

If we terminate your account for violation of our Terms of Service or Acceptable Use Policy:

• No refund will be provided for the remaining subscription period
• Any outstanding invoices remain due
• Active campaigns will be paused immediately

9. Contact Us

For billing questions or refund requests: